📦 Shipping Policy – PetPlaneta Pet Shop

Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times
We offer FREE worldwide shipping on all orders. Estimated delivery times are:
• USA & Canada: 7–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 10–18 business days
• Rest of the World: 10–20 business days

Please note that delivery times may vary depending on destination country, customs clearance, and courier delays.

Shipping Costs
👉 Shipping is completely free – no matter your location or order size.

Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.

Customs & Import Duties
International shipments may be subject to customs fees, import duties, and taxes once they reach your country. These charges are the responsibility of the customer.

Delays
In rare cases, shipping may take longer than expected due to customs, holidays, or courier delays. If your order has not arrived within 30 business days, please contact us at petplanetashopinfo@gmail.com and we will assist you.